Support
Talk to a person.
Questions about an application, a payment, or your data — talk to us. Complaints go to a named grievance officer and are answered within the timelines below.
Support hours:
Mon–Sat
9:30 AM – 6:30 PM
Support hours
Mon–Sat, 9:30 AM – 6:30 PM
No support phone number is published. Request a call back instead.
Request a call back
Pick a time. We call you.
Tell us when to call and what it is about. Our team calls back during support hours, Mon–Sat, 9:30 AM – 6:30 PM.
- Tell us when and whyChoose a time slot and add a line about your question.
- Confirm your numberWe send a one-time code to confirm it is yours. Already logged in? This step is skipped.
- We call you backDuring support hours, in the slot you picked.
Never share your OTP, PIN or password with anyone on a call.
Your details
We send a one-time code to confirm it is yours.
Grievance redressal
How complaints are handled
Three levels, each with a clear next step. You always know who has your complaint.
- Level 1
Support
Raise it after logging in, or by WhatsApp or email. You get a ticket number. Support responds within 2 working days and keeps you updated on the ticket.
- Level 2
Grievance officer
Not resolved to your satisfaction? Write to the grievance officer with your ticket number.
- Level 3
RBI Ombudsman
If your complaint is not resolved within 30 days you may escalate to the RBI Ombudsman.
- Grievance officer
- Roopa
- grievance@nirantarafinaccess.in
- Address
- NIRANTARA Finaccess Private Limited, #201, 60 Ft Main Road, Shankar Nagar, Nandini Layout Post, Bengaluru - 560096
Already a customer?
Log in to raise a complaint or request a callback, and track it.